AGREEMENT BETWEEN USER AND VIETNAMLODGE
We do not sell Hotel Products
The Platform is a hotel search engine that provides users with price comparisons for hotels. vietnamlodge does not provide, own or control any of the hotel services and products that you can access through our Platform (the “Hotel Products”). The Hotel Products are owned, controlled or made available by third parties (the “Hotel Providers”), either directly (e.g., a hotel) or through a facilitator of hotel reservations (e.g., an online travel company). The Hotel Providers are responsible for the Hotel Products. The booking of a Hotel Product takes place solely on the platforms of the Hotel Provider. The Hotel Provider’s terms and privacy policies apply to your booking, so you must agree to, and understand those terms. Further, the terms of the hotel where you plan to stay, if different from the Hotel Provider, will also apply to your booking, so you must also agree to, and understand those terms. Your interaction with any Hotel Provider accessed through our Platform is at your own risk, and vietnamlodge does not have any responsibility should anything go wrong with your booking. vietnamlodge has no control over the Hotel Products or Hotel Providers. vietnamlodge hosts content, including prices, images and other information, made available by or obtained from Hotel Providers (“Provider Content”), as well as content provided by users, such as comments, ratings and other information (“User Content” and together with the Provider Content, the “Content”). vietnamlodge is in no way responsible or liable for the accuracy, quality, completeness, reliability, timeliness or trustworthiness of the Content, and vietnamlodge has no influence over the Content. In particular, we do not guarantee that Provider Content, in particular the prices reflected therein, will be updated in real time or that a particular Hotel Product will be available. As a result, the price displayed by a Hotel Provider may not correspond to that displayed on our Platform. Hotel ratings displayed on this Platform are intended as only general guidelines, and the we do not guarantee the accuracy of the ratings or of any User Content.
Vietnamlodge express bookingVietnamlodge offers its “Vietnamlodge Express Booking” service, which allows a user to make a booking through our Platform. If you opt to use Vietnamlodge Express Booking, the booking will be made with the Hotel Provider named on the booking page, and Vietnamlodge will forward the booking information that you provide to the relevant Hotel Provider. When you make a booking through Vietnamlodge Express Booking, our Platform acts as only a user interface, and you will only have a valid booking with a Hotel Provider if you receive written confirmation within two days from that Hotel Provider accepting your booking. The contract for the relevant booking will be made between you and the Hotel Provider. vietnamlodge has no responsibility for the booking or the Hotel Product because vietnamlodge has no involvement in creating the description of the Hotel Product, in defining the price and any fees, and in providing the Hotel Products that you book. If you have any issues or disputes around your booking and/or the Hotel Product, you agree to address and resolve these with the Hotel Provider and not with us.
Use of the PlatformAs a condition of your use of our Platform, you warrant that:you are at least 18 years of age;you possess the legal authority to create a binding legal obligation;you will use the Platform in accordance with these Terms;you will only use this Platform for your private use to search for legitimate hotel deals;you will inform such other persons about the Terms that apply to any searches and/or bookings you have made on their behalf, including all rules and restrictions applicable thereto;all information supplied by you to our Platform is true, accurate, current and complete; andif you have an vietnamlodge account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.We retain the right at our sole discretion to deny access to anyone to our Platform and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms.The Hotel Products presented on the Platform are displayed in the currency you have selected. If you do not select any currency, the relevant currency for the respective top-level domain will be used as the default. Our currency conversion is for information purposes only and should not be relied upon as accurate and real time. Some Hotel Products may also be sold in another currency than the one preset or chosen by you for the display of the search results. Actual rates may vary and your payment provider (e.g. your credit card company) may charge conversion fees and apply another date’s exchange rate.All prices displayed are to be understood as applying per night. For booking periods in excess of one night, the average price per night for the selected period is displayed. All displayed prices include, the applicable sales tax.1
Prohibited ActivitiesThe content and information on our Platform (including, but not limited to, price and availability of hotel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your itinerary (and related documents) for hotel reservations booked through our Platform, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Platform. Additionally, you agree not to:
Links to third-party sitesOur Platform may contain hyperlinks to websites operated by parties other than Vietnamlodge. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Platform or other websites) is free of such items as viruses, worms, Trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Collection and Use of Information
You agree to protect usYou agree to defend and indemnify Vietnamlodge and any of its officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
Dispute ResolutionVietnamlodge is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you may pursue claims as explained in this section. You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Platform, any dealings with our customer service agents, any services or products provided, any representations made by us, or our Privacy Statement (“Claims”) by contacting Vietnamlodge’s Customer Support Center here . If we are not able to resolve your Claims within 60 days, you may seek relief through arbitration or in small claims court, as set forth below. Any and all Claims will be resolved by binding arbitration, rather than in court, except you may assert Claims on an individual basis in small claims court if they qualify. This includes any Claims you assert against us and our subsidiaries. This also includes any Claims that arose before you accepted these Terms, regardless of whether prior versions of the Terms required arbitration.